Where are you located?
Atlanta, GA

Do you ship outside of the United States?
No, we do not. Only inside of the United States.

Which payment methods do you accept?
We accept Paypal and the following credit cards: Visa, Master Card, and American Express.

How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. All packages will be delivered with signature confirmation.

How long does it take for my order to be shipped?
Most orders are prepared and shipped out within 3 business days.

What is your return policy?
We do not accept returns or exchanges; all sales are final.

Are all the items you sell authentic?
All items are 100% authentic. We do not sell fakes or counterfeits.

Do you accept trades or size swaps?
No, we do not accept trades or size swaps.

Does Koolectible Kicks buy shoes outright?
We do “cash out” for shoes for a reasonable negotiated price.

Who sets the product prices?
Prices are based on what the item sells for at market value. We price items to move quickly.

Does Koolectible Kicks accept items for consignment?
We do not accept any items for consignment.

I couldn’t find an answer to my question. How can I contact Koolectible Kicks?
You can send us an email by filling out the form on the Contact page. (All emails will be answered within 24 hours)

*Due to high volume of packages that are shipped daily, a lot of packages are being delayed momentarily, as we strive to provide excellent customer service, this is completely out of our hands. So be patient with receiving your package and with the updating of your tracking number.“